If for any reason you are dissatisfied with your purchase, you may return it for either a refund or exchange within 7 days of receipt. Refunds will be made back onto the credit card/bank account the order was placed with. The product should be unused and unpacked. Hot Tubs may be returned but can only be moved by our staff, and all costs incurred will be deducted from the purchase cost.

 

Returns due to discrepancies in images displayed on the site are at customers’ expense. All images are for demonstration purposes only, and products may differ from those displayed. Please follow the instructions below, and please make sure that the item was purchased from us before returning it.

 

For returns, the buyer is responsible for shipping charges.

You must inspect goods thoroughly before signing for delivery. When signing for a delivery you accept that the goods have been received in good condition. If items are damaged on delivery you should not accept them, let the courier return them to CrystalBathroom.co.uk. You should never sign for the delivery of unchecked goods.

 

Returns Address:

 

Crystal Bathroom, Carnmore Cross, Galway

 

email: [email protected]

 

Please include your full name, address, contact telephone number, order number, and details of exchange or refund. Once we receive it back in the warehouse, we will take care of the rest and send confirmation via email.

 

Cancellation fee: 

In the case that Customer withdraws from the sale agreement after 2 weeks from placing the deposit, 20% of the Deposit will be deducted from it, and 80% of the deposit amount will be returned to the Customer’s credit card/ bank account within 10 business days from the withdraw date.

 

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