At Crystal Bathroom, we understand how important it is to protect your personal information. When you shop with us, we prioritize the safety and security of every customer. This Privacy and Security Policy outlines how we collect, use, and safeguard personal data to keep you informed.
Personal Information
Unlike many websites, we don't require you to create an account before making a purchase with us. Therefore, we only request your information when you place an order. When you order with us, we collect the following personal information:
Name
Email address
Delivery address
Telephone number
Credit or debit card information (when you pay with a card)
We process your information based on the contract of sale that is created when you make a purchase.
Cookies
A cookie is a small amount of information that a website can exchange with your computer. It does not give the website access to other information stored on your computer, such as your name, address, or card numbers.
We use cookies to help us understand where our visitors come from and to keep track of the contents of your shopping cart. Our cookies do not contain sensitive or personal information that could be used to identify you.
Disclosure of Information
Your privacy is important to us, and we do not sell, rent, lease, or distribute any personal information provided by our customers. We only pass on limited personal data to companies that are necessary to fulfill your order.
Payments: To process your payment, we pass your name and payment details to our payment processor.
Delivery: We pass on your name, address, and phone number to the courier/delivery company that is used to deliver your order.
We will hold your data for as long as necessary to fulfill your order, and invoices will be stored for six years or more for accounting purposes.
Security
We understand that security on the internet is a concern for many people. Therefore, we take all necessary steps to ensure the security of your personal information.
Ordering Safely
Shopping at Crystal Bathroom is 100% secure. Our ordering system is certified by PayPal and audited by Visa and MasterCard regularly to ensure that the latest security standards are met. We send information relating to your order and payment card details over the internet in a highly encrypted format. We advise against sending your payment card details to anyone, including us, by email.
Children
We do not sell products for purchase by children. If you are under 18, you may use our website with the involvement of a parent or guardian.
Contacting Us
We value your feedback on our Privacy and Security Policy. If you have any concerns or questions about this policy or our website in general, please contact our support department at [email protected]
Complaints
If you have a complaint about how we use your data, please contact us here. We will be happy to address your concerns. If you are not satisfied, you have the right under the General Data Protection Regulation (GDPR) to lodge a complaint with the Information Commissioner’s Office in the UK.
Changes to This Policy
We do not anticipate any changes to this policy, but we reserve the right to alter or remove parts of this policy as needed. Any changes to this policy will be posted here and will take effect immediately.