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Returns & Exchange

Along with the best quality and designed bathroom accessories, we provide the most discreet shipping and delivery. Moreover, we also offer to our customers the benefits of returns or exchange the product that they have purchased from here if they find anything dissatisfying with the product.

You can return the product either for a refund of the value or for an exchange within the 7 days of receiving. In both the cases, you have to come up with valid reasons behind the same. For the refund policies, same amount is credited to the customer’s bank accounted that is registered with us.

In case of refund, the condition of the product has to be as it was. It shouldn’t have any damage, spot, marks or spoilage. Furthermore, the packaging should not be tampered and the product needs to remain unused. Hot Tubs can be returned but in that case, it should be moved only by our staff and the associated costs incurred will be deducted from the initial purchase cost.

If returns are due to discrepancies about the images shown on website and the actual product, the customer has to bear the expenses. The images and the information are for demonstration purposes and Crystal Bathroom doesn’t claim any accuracy and resemblance with the actual product. For product returns, buyers have to take the responsibility of the shipping charges.

Return Address

Crystal Bathroom ,Carnmore Cross ,Galway

email: office@crystalbathroom.co.uk

Please don’t forget to include your full name, address, contact details along with the details of exchange and return. Once the product is received at the warehouse, the same will be intimated to the customers and we will take the necessary steps.

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